Highland Pet Hospital implements Dr. Sophia Yin Low Stress Handling techniques for reduced pet stress during veterinary visits in Bloomington-Normal, IL. Looking for a low stress vet bloomington il or gentle veterinarian normal il? Our Low Stress Handling trained staff provides calm, anxiety-reducing care for dogs, cats, and exotic pets in McLean County.
Frequently Asked Questions
Find answers to common questions about our services, hours, and policies.
General
Highland Pet Hospital is open Mon-Fri 7am-5:30pm (closed weekends). Animal Emergency Clinic (AEC) operates Mon-Thu 6pm-8am, Fri 6pm through Mon 8am, and all holidays.
118 Greenwood Ave, Bloomington, IL 61704. We have free parking available in front of the building.
You can reach both HPH and AEC at (309) 828-7722. This number works during all hours.
Yes! We welcome new patients and look forward to meeting your pets. Please call to schedule your first appointment.
Appointments
For non-emergency visits to HPH, appointments are recommended. For emergencies at AEC, no appointment is needed—just call ahead so we can prepare.
Please bring any previous medical records, a list of current medications, and your pet secured in a carrier or on a leash. Arrive 10-15 minutes early to complete paperwork.
For scheduled appointments, we do our best to see patients on time. Emergency cases are triaged by severity, so wait times at AEC vary.
Payment
We accept cash, Visa, MasterCard, Discover, and American Express. We also offer CareCredit and Affirm financing.
We partner with CareCredit and Affirm, which offer flexible payment plans for veterinary care. Apply online or ask us for details.
Yes, we provide estimates for all treatments and procedures before we begin. For emergencies, we'll give you an estimate as soon as we can assess your pet.
We accept most pet insurance plans. You pay at time of service and submit a claim to your insurance company for reimbursement. We can provide itemized invoices.
Services
Yes, we have an in-house pharmacy and also offer convenient online ordering through VetsFirstChoice with home delivery.
No, Animal Emergency Clinic (AEC) is strictly for emergency and after-hours care. All vaccinations and routine wellness care are provided by HPH during regular hours.
No, we do not currently offer boarding services. We focus on wellness care, surgery, diagnostics, and emergency medicine.
We don't offer full grooming services, but we can help with nail trims, anal gland expressions, and medicated baths.
Emergencies
Emergencies include difficulty breathing, severe bleeding, seizures, collapse, toxin ingestion, severe vomiting/diarrhea, inability to urinate, or trauma. When in doubt, call us.
Emergency visits include an exam fee plus diagnostics and treatment as needed. We'll provide an estimate once we assess your pet. Be prepared for costs to vary based on severity.
Yes, please call (309) 828-7722 so we can prepare for your arrival and give you any immediate care instructions.